999dd Privacy Policy

999dd ("we", "us", "our", "the Platform") is committed to protecting the privacy of every person who uses 999dd.club. This Privacy Policy explains what personal information we collect from you, why we collect it, how we use it, with whom we may share it, how long we retain it, and what rights you have in relation to it. This Policy applies to all users of the Platform, including visitors who browse without registering and registered players who engage in betting and gaming activity.

By accessing or using the 999dd Platform, you acknowledge that you have read and understood this Privacy Policy. This Policy should be read alongside our Terms and Conditions, which govern your use of the Platform. If you do not agree with the practices described in this Policy, you must stop using the Platform. 999dd reserves the right to update this Privacy Policy periodically. The date at the top of this page indicates when the Policy was last revised.

1. Information We Collect

999dd collects personal information through several channels: directly from you when you register or interact with the Platform, automatically when you browse or use our services, and from third-party partners where applicable. The categories of personal data we collect include the following.

2. How We Use Your Information

999dd uses personal data only for legitimate purposes connected to the operation of the Platform, compliance with applicable obligations, and improvement of the user experience. We do not use personal data for purposes incompatible with those for which it was originally collected. The specific purposes for which we use your data are as follows.

• To create and manage your account, verify your identity and age, and maintain the security of your login credentials.
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods, and to maintain accurate financial records in BDT and INR.
• To deliver the betting and gaming services you request, including live cricket odds, casino games, slots, and crash titles — and to personalise content based on your activity on the Platform.
• To comply with anti-money laundering (AML) obligations, fraud prevention requirements, and any other applicable legal or regulatory duty including responding to lawful requests from competent authorities.
• To provide customer support, investigate complaints, and resolve disputes relating to your account, bets, or transactions.
• To send transactional communications (e.g. deposit confirmations, withdrawal updates), and — where you have opted in — promotional messages about bonuses, new games, and seasonal offers relevant to Bangladesh-market players.

3. Legal Basis for Processing

We process your personal data only where we have a lawful basis to do so. The primary legal grounds on which 999dd relies are as follows.

1. Contract performance: Processing that is necessary to deliver the services you have contracted for when you registered an account, including operating your account, processing transactions, and settling bets.
2. Legal obligation: Processing required to comply with applicable legal duties, including AML checks, age verification, identity verification, fraud prevention, and responses to lawful authority requests.
3. Legitimate interests: Processing for purposes such as fraud detection, platform security, service improvement, and internal analytics — where those interests are not overridden by your rights and freedoms.
4. Consent: Processing for optional purposes such as receiving promotional communications and non-essential cookies — where we rely on your explicit agreement, which you may withdraw at any time.

4. Sharing Your Information

999dd does not sell your personal data to third parties. We share personal data only in the following limited circumstances, and only to the extent necessary for the stated purpose.

• Payment processors and mobile financial service providers (bKash, Nagad, Rocket, Upay) where necessary to execute your deposit or withdrawal instructions. These providers receive only the transaction data required to complete the transfer.
• Game content providers (Pragmatic Play, Evolution Gaming, Ezugi, Spribe, and similar studios) to the extent required to operate their games within the 999dd Platform. These providers may collect technical session data governed by their own privacy frameworks.
• Identity verification and KYC service providers engaged to perform age and identity checks on our behalf. These providers are bound by contractual confidentiality obligations and may not use the data for any other purpose.
• Competent authorities, law enforcement agencies, or courts where we are required by law to disclose information, where disclosure is necessary to protect our legal rights, or where we have a good-faith belief that disclosure is required to prevent imminent harm.

5. Payment Data and Mobile Financial Services

999dd processes financial transactions in BDT via bKash, Nagad, Rocket, and Upay — the primary mobile financial services used across Bangladesh. When you initiate a deposit or withdrawal, the Platform passes the minimum information necessary to the relevant payment provider to execute the transaction. 999dd does not store your full mobile banking credentials, PIN codes, or one-time passwords. Transaction reference numbers and amounts are retained in our records for audit, AML compliance, and dispute resolution purposes.

Each payment provider operates under its own privacy policy and terms of service. 999dd recommends that you review the privacy policy of any payment service you use in connection with your 999dd account. bKash, Nagad, Rocket, and Upay are independent entities; 999dd has no control over how they process their customers' data beyond the scope of each individual transaction instruction.

6. Cookies and Similar Technologies

999dd uses cookies and local storage to provide a functional, personalised, and secure experience. Cookies are small text files stored on your device by your browser. We use three categories of cookies.

• Essential cookies: Required for the Platform to function. These include session authentication tokens, security identifiers, and language preference stores. They cannot be disabled without breaking the Platform's core functionality.
• Analytical cookies: Used to collect anonymised data about how users interact with the Platform — including page views, click paths, session duration, and device type. This data helps us understand usage patterns and improve the Platform for Bangladeshi players.
• Preference cookies: Used to remember your settings such as language selection and display preferences so you do not need to re-enter them each time you visit.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some Platform features. Continuing to use the Platform without adjusting your cookie settings constitutes your acceptance of our use of cookies as described in this Policy.

7. Data Retention

999dd retains personal data only for as long as necessary to fulfil the purposes for which it was collected, unless a longer retention period is required or permitted by applicable law. Account data and transaction records are retained for a minimum of five years following account closure to satisfy AML compliance, audit, and dispute resolution obligations. Where data is no longer required for any lawful purpose, it is securely deleted or anonymised.

Analytical and technical logs are typically retained for shorter periods — generally between 12 and 24 months — unless a specific incident investigation requires extended retention. Marketing preferences and opt-in records are retained for the duration of your account's active status and for a reasonable period thereafter as evidence of consent.

8. Your Data Rights

As a user of the 999dd Platform, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact the support team via the email listed in the site footer. We will respond to your request within a reasonable timeframe and in accordance with applicable data protection principles.

9. Children and Underage Users

The 999dd Platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has registered an account or provided personal data, we will immediately close the account and delete the associated personal data from our systems. If you believe that a minor has accessed or registered on the Platform, please contact us immediately via the support email listed in the site footer. Parents and guardians are encouraged to use parental-control software to prevent underage access to online gambling services.

10. Data Security

999dd implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include SSL encryption on all data transmissions between your device and the Platform, secure server infrastructure, access controls limiting data access to authorised personnel on a need-to-know basis, and regular internal reviews of our data security practices.

No method of electronic transmission or storage is 100% secure. While 999dd takes reasonable steps to protect your personal data, we cannot guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, we will notify you without undue delay and take appropriate remedial action.

11. International Data Transfers

999dd primarily operates its data infrastructure to serve the Bangladesh market. Where personal data is transferred to or processed by systems or service providers located outside Bangladesh — for example, by game content providers whose servers are hosted internationally — 999dd ensures that such transfers are conducted under appropriate safeguards. These safeguards include contractual clauses requiring the recipient to protect personal data to a standard equivalent to that applied within the Platform, or another recognised transfer mechanism. 999dd will not transfer your personal data to a third country without ensuring that an appropriate level of protection is in place.

12. Changes to This Privacy Policy

999dd may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or Platform functionality. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered users by email or via a notice on the Platform. We encourage you to review this page periodically so that you are always aware of how your personal data is being handled.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 999dd handles your personal data, please contact our support team using the email address displayed in the site footer. We are available 24 hours a day, 7 days a week to assist you. Please do not share your account password or any sensitive authentication credentials when contacting support — 999dd staff will never ask for your login password.